FREQUENTLY ASKED QUESTIONS
Q: Do I get my money back if I make it through the haunted house?
A: Like sporting events and large attractions, we do not give refunds under any circumstances.
Q: Is the 13th Floor, on the 13th floor of a building?
A: The 13th Floor is a multi-level haunted attraction. If you read our legend page , this will be answered more in depth for you.
Q: Are there live animals, reptiles, or insects inside?
A: As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.
Q: What Time are you open?
A: We are normally open Sunday through Thursday from 7:00 pm to 10:00 pm and Friday and Saturday from 7:00 pm to Midnight – Click here for calendar.
Q: How much does it cost? Can we buy tickets online?
A: Click here for admission information.
Q: Do you accept credit cards?
A: Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office and our ticketing page.
Q: Can pregnant women go through the haunted house?
A: We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.
Q: Are there discounts for children?
A: No. All tickets are the same price regardless of age.
Q: How long is the wait in line?
A: It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 20-30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be very long. The closer you come to opening time (7:00 pm) the shorter the wait. We do offer a Fast Pass that offers a much shorter wait and an Immediate Access pass that has no wait!
Q: Do you charge for parking?
A: There is plenty of parking available in the Sunset Station, ranging from free on street parking to metered parking and pay lots. Please be respectful of the neighboring businesses and do not park in their parking lots without permission.
Q: Is there an age limit or recommendation for the 13th Floor?
A: No. However due to its graphic nature, it is not recommended for small children. We have had young children go through and have a great time and adults who go through and are in tears! You’re the parent, you be the judge. A good rule of thumb is: if you wouldn’t bring your child to a PG-13 rated movie, probably not a good idea to bring them to a haunted house.
Q: Can I bring my dog?
A: No, it's just too darn scary for our furry friends at the 13th Floor Haunted House. They would probably be more comfortable at home with the other scaredy cats…err humans.
Q: Is the waiting area inside?
A: Part of the waiting area is inside, on busier nights the line will extend outside as well.
Q: Once we've paid for admission are we able to go through again?
A: No. However, you can purchase another ticket if you would like to walk through again.
Q: How long does it take to go through?
A: It's really difficult to give an answer to this question- some groups run right through, while others take their time. It really depends on how well you can handle the fear! The 13th Floor Haunted House is one of the largest and longest indoor haunted attractions in Texas! It’s safe to say it’s pretty big, so you should be in there long enough to get plenty scared!
Q: I only remember going through one haunted house, do you really have two haunted houses in one location?
A: Yes. Once inside, you will first travel through Ground Up & Spit Out, as soon as you enter the elevator, you have stepped into the Dwellings of the Dead.
Q: Can I wear a costume to the 13th Floor Haunted House?
A: Yes. You can wear costumes to the haunted house. However, we ask that you not wear a mask or carry a prop.
Q: Is it really scary?
A: Yes. It is really scary!
Q: Is The 13th Floor handicap accessible?
A: We do our best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed; we provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses.
Q: Is there security?
A: Yes. We do our best to have our staff watch out for you. On busy nights we have off-duty police officers at the event.
Q: Can we be denied access to the 13th Floor?
A: Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc… We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!
Q: Can we take photos and/or videos inside the haunted house?
A: No. Photography and video recording are not permitted.
Q: Will the actors touch us, or can we touch the actors?
A: No. Actors will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur.
Q: What’s this haunted house rated? Is it like other haunted houses in San Antonio?
A: The 13th Floor Haunted House is unlike any other haunted house you have been to! We do recommend that you visit several haunted houses; no two haunted houses are exactly the same!
Q: How large of a group can enter the haunted house?
A: On a slow night, 2 to 8 people can go in at a time. On busy nights, the groups will be much larger.
Q: Are group discounts available?
A: Yes. All group discounts and reservations can be made on our ticketing page. If you have questions, please give us a call at (303) 355-FEAR or email firstname.lastname@example.org.
Q: I want to do a story on your haunted house, who should I contact?
A: Please call (210) 910-6450 or email email@example.com
Q: I want to work at your haunted house. How do I apply?
A: Please fill out the application HERE.
Q: I have a question that wasn’t answered here, what do I do?
A: For further questions please email firstname.lastname@example.org